Don’t let the first “no” be the final answer.
Redress pursues your claim up the escalation ladder companies count on you abandoning — deterministic where the law is fixed, human-approved at every send.
Start a claim →Watch a live caseThe escalation engine
- R1 Customer-service request · warm
- R2 Formal complaint with citation · firm
- R3 Letter before action · cold
- R4 External filing package · procedural
Pick your fight
One tool, every enforceable route.
EU261 · European Union
✈ Flight delays
3-hour-plus arrival delays on flights departing the EU, or arriving in the EU on an EU airline. Fixed cash bands from €250 to €600.
Start this claim →UK261 · United Kingdom
🇬🇧 UK flights
Retained EU law for UK departures and UK-carrier arrivals, paid in sterling from £220 to £520.
Start this claim →EU261 / UK261 · cancelled flights
🚫 Cancellations
Compensation when a flight is cancelled at under 14 days' notice — plus your standing right to a refund or re-routing.
Start this claim →Lemon Law · Singapore
🛍 Faulty products
Repair, replacement or refund for non-conforming goods, with the burden reversed onto the retailer for six months.
Start this claim →Chargeback · card schemes
💳 Card charges
Reverse an unauthorised card transaction through your issuer's dispute process.
Start this claim →Consumer Rights Act · UK
📦 Late deliveries
A full refund when an order never arrives by the agreed — or default 30-day — delivery deadline.
Start this claim →How it works
Tell Redress what went wrong, in your own words.
The model extracts facts; you correct them. It never decides your rights.
Versioned legal rule tables decide eligibility and the exact citation.
Approve each letter as the tone hardens R1 → R4. Nothing sends itself.
Why you can trust it
Every eligibility decision and citation is testable code, not a model opinion.
Nothing leaves your outbox without your explicit approval.
Every transition is timestamped into a filable, unedited case file.
Companies count on you giving up.
Redress doesn’t.
Start a claim →See the case desk